How do I place an order?
Choose your item, size and quantity then click on « Add to cart ».
When you put items into your cart, you’ll see a little shopping bag icon on the top right of your screen. You can see the contents of your cart by clicking on the icon at the top right.
To access the details of your cart, click on “view cart”.
Once in your cart, you can enter any promotional code you may have in “promotion code”.
After accepting the sales terms & conditions, click on “proceed to checkout”.
If you are not already connected to your account, you are invited to enter your account at this step. If you do not have an account, please create one.
Thus, choose your country and delivery options. It is also at this step that you can select the gift option.
Finally, you have to enter your payment details: once your payment validated, your order is confirmed.
Your account will only be debited when your order is being dispatched by the carrier.
How does the pick-up in store work?Pick-up in store is only available in our stores in France, for the procedure please visit this page!
If you want to be delivered at a UK store, please visit our UK website here.
How does the e-reservation work?E-reservation is only available in our stores in France, for the procedure please visit this page!
If you want to reserve an item at a UK store, please visit our UK website here.
What should I do if I did not receive the confirmation e-mail?Please check your inbox and your spam folder. If you do not find anything, please check if the order is registered in your customer account on our website.
Can I cancel my order?You can cancel an order only if it has not been shipped. To know if it is still possible, please contact our Customer Service with your name and order number.
Can I modify my order?Unfortunately, we cannot modify an order once it has been paid for and validated. Nevertheless, you will be able to return the articles for free, 15 days upon receipt of your order.
How does the wish-list work?To add an item to your wish-list you must be connected to your customer account.
Thus, on each item page you will be able to click on the heart icon at the top right of each picture. You can access your wish-list in the wish-list section in your account. When you wish to purchase an item in your wish-list, click on it: you will be able to add this item to your cart.
Please note: adding items to your wish-list do not reserve them.
My account & personal information
How can I create an account?During your order
After clicking on « continue » in your cart, you are invited to enter all needed information to create your account.
Click on the man icon at the top right of any page, then on “register”. You are invited to enter all needed information to create your account.
You will receive a confirmation e-mail with your new account sign-in details.
How do I sign in to my account?Click on the man icon at the top right of any page, then on “log in”.
I forgot my password, what should I do?Click on « forgot password? » under the password field and enter your e-mail address. You will then receive an e-mail to reset your password.
Where can I find the history of my orders, returns & invoices?
Please visit your account to review your orders, reservations and returns history. In each order you will be able to view and download the invoice.
How do I subscribe/unsubscribe to the Newsletter?Anytime
At the bottom of each page, by clicking on “subscribe to our Newsletter”.
In your account
In “my newsletter”
By checking the box " I would like to receive news from agnès b."
How do I exercise my right to access my personal information?In accordance with law n78-17 of January 6, 1978 regarding data protection and freedom of information, personal data collected on this site must be declared to the Commission on Information Technology and Liberties or CNIL (Commission Nationale de l’Informatique et des Libertés). Internet users have the right to access, modify, amend and remove any personal data collected on this website. To exercise this right, please contact our Customer Service.
PaymentWhat are the different payment methods?
Carte Bleue, Visa, Mastercard, American Express in France and abroad
Bancontact in Belgium
Discover and Diners in the USA
SEPA direct debit in Europe
Ideal in the Netherlands
Oney payment in 3x without fees, in France
Sofort bank transfer in Poland, Belgium, Austria, Germany, Italy, Netherlands, Spain, Switzerland and United Kingdom.
Each secure transaction is executed by our payment provider, Adyen. Your payment data is crypted and directly sent to Adyen’s servor, so that we do not receive neither store any of your information.
If the card transaction is approved, the amount will be reserved immediately and you will receive an order confirmation to your email. If the credit card transaction is not approved, your order will be canceled. Please contact your bank or card provider if you have any questions about this. Your credit card is debited when your order is dispatched. You will be able to see this charge on your account at the latest 48 hours after your order is sent out. For further information about PayPal or to create a PayPal account please visit paypal.com.
When is my card charged?
Your card is charged once your order is shipped. If an item is sold out, it will be deducted from the total amount.
What is 3D secure?
It is secure online payment service available for Visa and MasterCard cards. After entering your payment information, a window is opening: your bank will ask you to verify your identity by entering an authentication code. In most cases, this is a single-use security code that is sent to you by SMS on your mobile phone. Enter this code to validate your payment. Please contact your bank for complete information on this service.
Why did my payment fail?
If your payment failed, please contact your bank to check everything is ok with your account and that you did not reach your spending limit.
How to pay in 3 times?
With 3x Oney, our partner Oney Bank allows you to pay for your purchases between €150 and €3000 in 3 instalments using your card.
Conditions: This offer is only available to individuals (over the age of majority) who live in France and have a Visa card and MasterCard with a validity date exceeding the credit term chosen. Prepaid cards like Electron, Maestro, Nickel etc… as well as e-cards, Indigo cards and American Express cards are not accepted.
How to sign up: Once you have completed your order, just click on the "pay by card using 3x Oney” button.
You will then be redirected to our partner's 3x Oney web page which will show a detailed summary of your order and the personal credit request, which you then need to confirm.
Enter your personal information or, if you have a 3x Oney account, sign in with the login credentials linked to your 3x Oney account. Read the terms and conditions for the payment in instalments you’d like to use, which are provided to you in PDF format so you can read, print and save them before accepting them. Then confirm your electronic acceptance by ticking the box.
By “double-clicking" and ticking the box to accept the terms and conditions, you agree to enter into a contract and irrevocably and unreservedly accept the terms and conditions of the product.
Unless there is evidence to the contrary, data recorded by Oney Bank comprises evidence of all transactions between you and Oney Bank.
If you apply for an Oney Bank credit product, the information relating to your order will be transmitted to Oney Bank, which will use it to review your credit application and manage and collect credit.
Oney Bank reserves the right to accept or refuse your 3x Oney application. You have a withdrawal period of 14 days in which you can decline your credit.
How it works: By using this card payment product, you can pay for your order on our retail website as follows:
- a compulsory contribution, charged on the day of dispatch confirmation;
- two monthly payments, each corresponding to a quarter of the order, taken 30 and 60 days later. These payments include a fee of 1.45% of the total order amount for 3x (up to a maximum of €15 for a 3x payment).
• Payment in 3 instalments for purchases from €150 up to €3000
Example: For a purchase of €150, a contribution of €52.18 then 2 monthly payments of €50.
2 months’ credit at a fixed APR of 19.31%. Cost: €2.18 up to a maximum of €15.
Special conditions for one-off promotional offers: For payment in 3 instalments at no charge: the cost is 0% of the total amount of the order.
Example: for a purchase of €150, a contribution of €50, then 2 monthly payments of €50, 2 months’ credit at the fixed APR of 0%. Cost: €0
Stock & items
How can I know if an item is available in my size in store?On the item’s page, click on “check availability in store” which is under “add to cart”, then search your store.
Help! I don’t know my size!On each item’s page you will find a size guide which will help you decide which agnès b. size you are depending on your measurements or on international sizes.
How can I find an item I have seen in the media?If it was in French or European media, please contact email@example.com.
For media in the UK, please contact firstname.lastname@example.org.
How can I make a complaint about an item purchased in store?If you are not completely satisfied with an item bought in an agnès b. store, please contact the store. To get opening times and contact details of our stores please click here.
Where can I find opening hours and contact information of the stores?At the top right corner of each page by clicking on “our stores”, or directly here.
If you do not find the answer you are looking for, please call us +44 20 3318 8337 from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (French Time), or via the contact form here.