femme

Nouveauté femme

homme

hiver 2014

 

RETURN CONDITIONS

If you are not completely satisfied with your order, you can place a return directly from your account.
1) Connect to your account to define the product you wish to return and the reason why you would like to return it. Then save your selection and download your return notice.
2) Insert the return notice in the package. This notice will be used to guarantee you receive your refund. 
3) Stick the return label over the package and send it through your post office.

Please note: we do not accept in-store returns at this time.

Refund:
The refund amount will be credited back to the payment used during your purchase.
If a gift voucher has been used, part of the amount may be restored in priority to this payment method.

Exchanges:
An exchange will be processed upon availability. If item is unavailable; a refund will be processed.

More details: terms and conditions and FAQ.

You can also contact our Customer Service Department:
- by e-mail: customer.service@agnesb.eu
- by telephone: +33(0) 3 59 56 76 15 from Monday to Saturday, 8:30am to 8:00pm (Central European Time)

Our customer service is located in France. Please note that it will not be available during french national holidays: 1/11/2014, 11/11/2014, 25/12/2014, 1/1/2015, 6/4/2015, 1/5/2015, 8/5/2015, 14/5/2015, 25/5/2015, 14/7/2015, 15/8/2015, 1/11/2015, 11/1/2015, 25/12/2015.

 

FREE SHIPPING

Free standard shipping for any order over 500€*.
You order will be delivered from 1 to 5 days.

This offer will be automatically added to your basket when the amount is above 500€.

*For the following destinations: Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden and Switzerland.

In metropolitan France, free shipping is offered for all orders over 200€.

 

SECURED PAYMENT

Payment 100% secure.

We do not keep any data used for payment on file.
This data is encrypted and secured by a third party company: KOMODO.

We secure our payments to fight against fraud. We operate with the 3D Secure system which adds extra security when buying.

NEW! Your card is not charged until your order has been shipped.

 

AGNèS B. CUSTOMER SERVICE

You can review our FAQ section by clicking on the following link view frequently asked questions.

If you still need assistance please contact our Customer Service Department:
- by e-mail: customer.service@agnesb.eu
- by telephone: +33(0) 3 59 56 76 15 from Monday to Saturday, 8:30am to 8:00pm (Central European Time)

Our customer service is located in France. Please note that it will not be available during french national holidays: 1/11/2014, 11/11/2014, 25/12/2014, 1/1/2015, 6/4/2015, 1/5/2015, 8/5/2015, 14/5/2015, 25/5/2015, 14/7/2015, 15/8/2015, 1/11/2015, 11/1/2015, 25/12/2015.

 

NEED HELP?

You can review our FAQ section by clicking on the following link view frequently asked questions.

If you still need assistance please contact our Customer Service Department:
- by e-mail: customer.service@agnesb.eu
- by telephone: +33(0)3 59 56 76 15 from Monday to Saturday, 8:30am to 8:00pm (Central European Time)

Our customer service is located in France. Please note that it will not be available during french national holidays: 1/11/2014, 11/11/2014, 25/12/2014, 1/1/2015, 6/4/2015, 1/5/2015, 8/5/2015, 14/5/2015, 25/5/2015, 14/7/2015, 15/8/2015, 1/11/2015, 11/1/2015, 25/12/2015.