Delivery
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Covid-19 information - From 24/03/2020
To take care of you and our logistics teams, we decided to close our warehouse. The website is temporarily closed, all orders and returns are suspended until the end of the containment.
Our customer service remains at your disposal by phone and email.Thank you very much for your continued support and we will see you back very soon!
b. kind! b. careful!
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- Colissimo Standard: from 3 to 8 days (depending on country of destination).
For any order over 250€, we use Colissimo standard with signature.
- Chronopost Express: from 1 to 3 days (depending on country of destination)
Shipping costs are calculated automatically at checkout and depend on destination country, size/weight of the package and shipping method selected. The prices for each available option will be displayed at checkout.
We prepare the orders within 48h from Monday to Friday (except French public holidays). To this period, please add the delivery time.
Please note all orders are prepared and shipped from France.
During some periods (such as sales), delays are extended due to the high numbers of orders.
You can also track your order via your account under "My Account / My Orders.”
GREAT! For any order over 250€, the Colissimo standard delivery is free!
Countries where you can have your order delivered to:
Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden and Switzerland.
If your delivery address is in the United Kingdom, please head to www.agnesb.co.uk
If your delivery address is in the United States, please head to www.agnesb.us
At checkout, once you entered your delivery address, please select "contains a gift". You will then be able to select a packaging and/or write a message that will be included in the package!
How can I change/add a delivery address?
During your order
During the Delivery step you can choose delivery to your default billing address or edit it to add a new one. All the addresses that you add are registered in your account, in “my addresses”.
You should ensure that your shipping address is in the same country as the one listed in your shopping cart. Otherwise, you’ll have to return to your cart to change the delivery country, or change websites if your delivery country is not listed.
From your account
You can access your address book at any time by signing in to your account. To add a new address, click on “add a new address” and complete the required fields. Once saved, you can make it your “default address”. Thus, this address will be automatically chosen during your next order.