Each secure transaction is executed by our payment provider, Adyen. Your payment data is crypted and directly sent to Adyen’s servor, so that we do not receive neither store any of your information.
If the card transaction is approved, the amount will be reserved immediately and you will receive an order confirmation to your email. If the credit card transaction is not approved, your order will be canceled. Please contact your bank or card provider if you have any questions about this. Your credit card is debited when your order is dispatched. You will be able to see this charge on your account at the latest 48 hours after your order is sent out. For further information about PayPal or to create a PayPal account please visit paypal.com.
When is my card charged?
Your card is charged once your order is shipped. If an item is sold out, it will be deducted from the total amount.
What is 3D secure?
It is secure online payment service available for Visa and MasterCard cards. After entering your payment information, a window is opening: your bank will ask you to verify your identity by entering an authentication code. In most cases, this is a single-use security code that is sent to you by SMS on your mobile phone. Enter this code to validate your payment. Please contact your bank for complete information on this service.
Why did my payment fail?
If your payment failed, please contact your bank to check everything is ok with your account and that you did not reach your spending limit.