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Covid-19 informations
Updated 02/11/2020

Dear customer,

In accordance with government directives, our stores in France and London are closed until further notice.
In the meantime, we invite you to visit us online at . Our team remains mobilised to serve you remotely. Your parcels will be prepared and dispatched within the usual deadlines and always in the strictest compliance with the health standards in force.

For more information on your past or current orders, we invite you to consult our FAQ. If necessary, our customer service remains available at +44 20 3318 83 37, Monday to Friday from 10am to 7pm and Saturday from 10am to 5pm (CET), or via our contact form.

We hope to see you soon in our stores, and in the meantime, we are keeping in touch with you via our social networks Facebook and Instagram.

Take care of yourself and your loved ones.

The agnès b. team

Can I still place an order on the website?
Our website remains opened and runs correctly. So you can still place an order. Your parcels are prepared and dispatched within the usual deadlines.

What are the sanitary measures taken in your warehouse ?
Please be assured that your health, the health of our teams and the one of all external parties involved remain our priority. We respect the recommended measures validated by Health authorities, to ensure that your orders are processed in the strictest compliance with the health standards in force. Today it is a small team, trained on the sanitary measures to be followed, who maintains the activity.

What delivery methods are available? How soon will I receive my order?
You have the choice between standard Colissimo delivery to home, delivery to a pick-up point and Chronopost express delivery.
On our side, the preparation of your orders and the delivery to transporters will take place every day from Monday to Friday, but whether with Colissimo or Chronopost, delivery times depend on the availability of transporters, even if they confirmed to maintain a normal activity.
When home delivery is not possible, parcels will be dropped off at the nearest open post office.

How can I collect my order that has already been delivered to a pick-up point or to the post office?
Before moving on your way, we invite you to consult the post office's website to check the status of your pick up point, as well as to consult the days and opening hours of the establishment. If you are unsure of where your parcel is, you can click on the tracking link in your shipping email. If necessary, our customer service is available to help you. If your package is already delivered in a closed pick up point, you will have to wait until it reopens.

How can I return a piece purchased online? How soon will I be reimbursed?
Don't worry, our return times are extended to one month after the reopening of our stores. From then on, you can wait for the end of the confinement or you have the choice to return now your items to us free of charge by post.
Click here for more information:
Returns will be processed upon receipt in our warehouse and quickly in order to proceed to your refund as soon as possible.

I've just placed an order but I've changed my mind, can I change my delivery method, modify an item or cancel my order?
Unfortunately, we cannot modify your order once it has been confirmed. This also applies to the delivery method as well as a change in size, colour or quantity. If you wish to modify your order, we will have to cancel it. Order cancellation is possible as long as it has not been dispatched. To do this, we invite you to contact customer service by indicating your name and order number. You will then be reimbursed within an average of 15 working days and you can place a new order.

I have a credit note or gift voucher that expires between October and December, will I lose it?
All credit and gift vouchers with an expiry date between October 26 and December 27 will be extended until the end of December, 2020.

Who should I contact if I have a question?
Our customer service remains available to answer your questions: on +44 20 3318 83 37 from Monday to Friday from 10 am to 7 pm and on Saturday from 10 am to 5 pm (Western European Time), or via our contact form.