Introduction

 

This website, www.agnesb.eu, is owned and operated by CMC AGNES B., a French stock company (Société par actions simplifiée) with share capital of 2,304,000 Euros, registered with the Trade and Companies Registry of Paris under number 303 754 295, head office located at 17 rue Dieu - 75010 Paris.

Publishing Director: Etienne Bourgois.

Web Host: Smile Hosting - 20 rue des Jardins, 92600 Asnières-sur-Seine - http://hosting.smile.eu

CMC makes its best efforts to ensure accurate and updated information on this site, as well as the access to such information.

The CMC company uses various methods in order to protect the personal data provided by web surfers, such as to avoid any unauthorised access, use or disclosure thereof. The electronic data and databases are stored within secure servers, for which access is controlled by the CMC company.

However, the CMC company cannot guarantee absolute security of the Internet network nor of any online communication.

However, CMC declines any and all responsibility for the following:
- any interruption of the site;
- bugs which may arise;
- for any inaccuracy or omission in connection with the information available on the site;
- any damage resulting from outside party's wrongful intrusion causing any modification to the information available on the site;
- nor in a general manner for any direct or indirect damage whatsoever, regardless of the origin, nature or consequences thereof, including particularly without limitation any costs arising from the online purchase of goods resulting from any person's access to the site or the impossibility of accessing the site, or from reliance on any information of which the site is the direct or indirect source.

 
RETURN CONDITIONS

If you are not completely satisfied with your order, you can place a return directly from your account.
1) Connect to your account to define the product you wish to return and the reason why you would like to return it. Then save your selection and download your return notice.
2) Insert the return notice in the package. This notice will be used to guarantee you receive your refund. 
3) Stick the return label over the package and send it through your post office.

Please note: we do not accept in-store returns at this time.

Refund:
The refund amount will be credited back to the payment used during your purchase.
If a gift voucher has been used, part of the amount may be restored in priority to this payment method.

Exchanges:
An exchange will be processed upon availability. If item is unavailable; a refund will be processed.

More details: terms and conditions and FAQ.

To contact agnès b. customer service:

- By the contact form here.

- By telephone: +44 20 3318 8337 from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (Western European Time).



Our customer service is located in France. Please note that it will not be available during french national holidays: January 1st, Easter Monday (April), May 1st and May 8th, July 14th, August 15th, November 1st and 11th, December 25th.

 
EU DELIVERIES

Our website offers two delivery options:
- Colissimo Standard: delivery period from 3 to 8 days on average (depending on country of destination)
- Chronopost Express: delivery period from 1 to 3 days (depending on country of destination)
Orders are delivered Monday to Saturday, from 9AM to 12AM.

Online store deliveries cover the following regions only:
Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, France, Finland, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden and Switzerland.

For more information on deliveries times and rates, please read the dedicated section in our FAQs.

 
SECURED PAYMENT

Payment 100% secure.

We do not keep any data used for payment on file.
This data is encrypted and secured by a third party company: KOMODO.

We secure our payments to fight against fraud. We operate with the 3D Secure system which adds extra security when buying.

NEW! Your card is not charged until your order has been shipped.

 
AGNèS B. CUSTOMER SERVICE

You can review our FAQ section by clicking on the following link view frequently asked questions.

If you still need assistance please contact our Customer Service Department:
- by the contact form here.
- by telephone: +44 20 3318 83 37  from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm  (Western European Time) 

Our customer service is located in France. Please note that it will not be available during french national holidays: 17/4/2017, 1/5/2017, 8/5/2017, 25/5/2017, 5/6/2017, 14/7/2017, 18/8/2017, 1/11/2017, 11/11/2017, 25/12/2017, 1/1/2018, 2/4/2018, 1/5/2018, 8/5/2018, 10/5/2018, 21/6/2018, 14/7/2018, 15/8/2018, 1/11/2018, 25/12/2018.

 
NEED HELP?

You can review our FAQ section by clicking on the following link view frequently asked questions.

If you still need assistance please contact our Customer Service Department:
- by the contact form here.
- by telephone: +44 20 3318 83 37  from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (Western European Time)

Our customer service is located in France. Please note that it will not be available during french national holidays: January 1st, Easter Monday (April), May 1st and May 8th, July 14th, August 15th, November 1st and 11th, December 25th.