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If you are not completely satisfied with your order, you can place a return directly from your account.
1) Connect to your account to define the product you wish to return and the reason why you would like to return it. Then save your selection and download your return notice.
2) Insert the return notice in the package. This notice will be used to guarantee you receive your refund. 
3) Stick the return label over the package and send it through your post office.

Please note: we do not accept in-store returns at this time.

Refund:
The refund amount will be credited back to the payment used during your purchase.
If a gift voucher has been used, part of the amount may be restored in priority to this payment method.

Exchanges:
An exchange will be processed upon availability. If item is unavailable; a refund will be processed.

More details: terms and conditions and FAQ.

To contact agnès b. customer service:

- By the contact form here.

- By telephone: +44 20 3318 8337 from Monday to Friday, 10:00am to 7:00pm (Western European Time)

Our customer service is located in France. Please note that it will not be available during french national holidays: 1/11/2014, 11/11/2014, 25/12/2014, 1/1/2015, 6/4/2015, 1/5/2015, 8/5/2015, 14/5/2015, 25/5/2015, 14/7/2015, 15/8/2015, 1/11/2015, 11/1/2015, 25/12/2015.

Our website offers two delivery options:
- Colissimo Standard: delivery period from 3 to 8 days on average (depending on country of destination)
- Chronopost Express: delivery period from 1 to 3 days (depending on country of destination)
Orders are delivered Monday to Saturday, from 9AM to 12AM.

Online store deliveries cover the following regions only:
Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, France, Finland, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden and Switzerland.

For more information on deliveries times and rates, please read the dedicated section in our FAQs.

Payment 100% secure.

We do not keep any data used for payment on file.
This data is encrypted and secured by a third party company: KOMODO.

We secure our payments to fight against fraud. We operate with the 3D Secure system which adds extra security when buying.

NEW! Your card is not charged until your order has been shipped.

You can review our FAQ section by clicking on the following link view frequently asked questions.

If you still need assistance please contact our Customer Service Department:
- by the contact form here.
- by telephone: +44 20 3318 83 37  from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm  (Western European Time) 

Our customer service is located in France. Please note that it will not be available during french national holidays: 17/4/2017, 1/5/2017, 8/5/2017, 25/5/2017, 5/6/2017, 14/7/2017, 18/8/2017, 1/11/2017, 11/11/2017, 25/12/2017, 1/1/2018, 2/4/2018, 1/5/2018, 8/5/2018, 10/5/2018, 21/6/2018, 14/7/2018, 15/8/2018, 1/11/2018, 25/12/2018.

You can review our FAQ section by clicking on the following link view frequently asked questions.

If you still need assistance please contact our Customer Service Department:
- by the contact form here.
- by telephone: +44 20 3318 83 37  from Monday to Friday, 10:00am to 7:00pm and Saturday 10:00am to 5:00pm (Western European Time)

Our customer service is located in France. Please note that it will not be available during french national holidays: 1/11/2014, 11/11/2014, 25/12/2014, 1/1/2015, 6/4/2015, 1/5/2015, 8/5/2015, 14/5/2015, 25/5/2015, 14/7/2015, 15/8/2015, 1/11/2015, 11/1/2015, 25/12/2015.